YOU DEMAND
WE DELIVER

YOU DEMAND
WE DELIVER

WHY DELIVER?

DELIVERY AND CONSUMER TRENDS

Your customers value convenience and would love to have your products delivered to their doostep. With the rise of the on demand economy, you need a last mile delivery partner to ensure your product is readily available to out-of-store customers.

HIGHER REVENUE AND REACH

Delivery is a great way to increase revenue without increasing costs such as rent and staff salary. You will also be able to generate increased revenue by reaching to customers beyond your store front.

INCREASE IN CUSTOMER LOYALTY

Expose your business to customers who are outside of your immediate vicinity. A strong delivery program allows both commercial and residential customers to discover your business without ever having to pass your storefront.

SO, WHAT ARE YOUR OPTIONS?

MANAGE YOUR OWN DELIVERIES

EXPENSIVE TO SET UP

In order to make sure that all deliveries reach your customers on time, you need to hire more delivery staff than you need. Hiring, training and managing all your riders is expensive and leads to huge loss if not managed well.

TIME SPENT MANAGING STAFF

Once your delivery staff leaves your store to deliver the items, you have no idea where they are or exactly what they are doing. Without a tech platform connected to delivery staff at all times, tracking and managing this workforce is next to impossible.

LIABILITY ISSUES

Not being able to monitor and control all of your deliveries, places a huge liability on your business in the event that your staff do something inappropriate or gets into an accident.

POOR PRESENTATION AT THE DOOR

Your brand and impression on the customer is critical regardless if its in store or out of store. However, delivery is not the core competency of your business, and as a result your brand suffers when your delivery workforce is not well prepared to service your customers.

MARKETING PLATFORM WITH DELIVERY FULFILLMENT

COSTLY HIGH MARKETING FEES

3rd Party Delivery Platforms charge your business anywhere from 15%-45% of the total order value – in many cases wiping out all of your profit

HIGH DELIVERY FEES

Expenses are passed on to your customers in the form of delivery fees, typically ranging from RM5 to RM20 per delivery. This high cost of delivery limits interest and lowers your order volume.

UNPROFESSIONAL EXPERIENCE

Platforms are traditionally strong in marketing your product to a wide user base but they are not logistic experts. Normally a 3rd party will be contracted without proper training on your companies specific goods and services, in turn, creating a negative experience for your customers causing your brand and reputation to suffer.

NO BRAND LOYALTY

These platforms will re-market to your customer’s base, pushing your competitors or whomever is willing to pay-for-placement at that particular time

DELIVERY MANAGEMENT PLATFORM

All Deliveries In One Place

You will be able to easily access all the tools you need to manage your deliveries within our zoom partner platform. You will be able to queue orders (one by one, or bulk queue) and track deliveries in real time with full details about the riders and the delivered item.

Cutting Edge Optimisation

All your deliveries gets auto optimised to provide you and your customer the best experience and lowest cost. Driven by your customers’ expectations, we optimize the assignment and routing processes across our delivery infrastructure to ensure quick pickups and the fastest delivery times.

Real Time, Everything

Customers might change their drop off locations after submitting the order. But worry not, as we can edit it in real time, all you need to do is call our friendly customer service consultants at 1700-81-7574.

OUR ZOOMERS

Highly Trained Professional Riders

We train our riders to be presentable, communicate clearly and to maintain high professionalism at all times. We incentivise our riders based on customer promoter score and do weekly training to ensure the highest quality.

Reliable Service

Our delivery team is routed and assigned orders based on comprehensive data analysis and algorithms we have developed. This allows us to minimize delivery time and maximize your customers’ satisfaction. We actively monitor every order and resolve issues quickly as they arise.

Cash on Delivery

We provide cash on delivery options to all our merchants for an additional cost of 3.5% of the transaction amount which would be settled within the first five days of the following month.

HOW IT WORKS?

JOIN THE ZOOM COMMUNITY

Join our hundreds of satisfied customers whose goods we deliver on time and on point every single day

PRELOAD YOUR ORDERS

Bulk upload your orders through our API at the end of the business day for instant delivery to your customers at your pre scheduled times

ORDERS PROCESSED BY ZOOM HQ

From the interaction with your sOur integrated system will optimise your orders for the quickest route delivery, whilst maximising your delivery cost savings

ZOOMERS TO THE RESCUE

Bad traffic jams,  no time on your hands – get our Zoomers to Zoom across town for you at the drop of a hat for urgent customer delivery or pickup!

HOW IT WORKS?

JOIN THE ZOOM COMMUNITY

Join our hundreds of satisfied customers whose goods we deliver on time and on point every single day

PRELOAD YOUR ORDERS

Bulk upload your orders through our API at the end of the business day for instant delivery to your customers at your pre scheduled times

ORDERS PROCESSED BY ZOOM HQ

From the interaction with your sOur integrated system will optimise your orders for the quickest route delivery, whilst maximising your delivery cost savings

ZOOMERS TO THE RESCUE

Bad traffic jams,  no time on your hands – get our Zoomers to Zoom across town for you at the drop of a hat for urgent customer delivery or pickup!

WHAT OUR CUSTOMERS ARE SAYING ABOUT ZOOM…

“Zoom’s reliability of service and speed of delivery has allowed us to deliver to more clients per day at a much faster pace”

Giden Lim

CEO & Founder, BloomThis

“Taking on Zoom delivery has enabled us the confidence to venture into the e-commerce space by allowing to build an app for on demand juice delivery”

Dax Lee

Founder, Life Juice

“We strive in only serving the best quality food prepared daily – because our food is delivered, it is crucial that our customers receive their meals at the right time”

Jon & Chris

Co-founders, Dahmakan

THINK ZOOM IS A FIT FOR YOUR BUSINESS?

Interested in working with Zoom?

Please visit our Job Page to apply

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